9 February 2026

PRIVACY POLICY

Background and purpose

This Privacy Policy explains how JSF Property Management Pty Ltd and its related entities (we, us or our) collect, use, disclose and store personal information.

Personal information we collect

Personal information is information or an opinion about an identified individual or an individual who is reasonably identifiable.

In the course of our real estate sales and property management activities, we may collect personal information including:

• name, date of birth and contact details;
• identification documents (such as driver’s licence, passport or other ID);
• employment and income details;
• rental history and references;
• financial information, including bank statements or credit history;
• property ownership details;
• emergency contact information; and
• any other information reasonably required to assess an application, manage a tenancy, facilitate a transaction, or comply with legal obligations.

Sensitive information

Sensitive information has the meaning given in the Privacy Act. We do not generally collect sensitive information. If we do, it will only be with your consent or where required or authorised by law.

Why we collect personal information

We collect personal information where it is reasonably necessary for our functions and activities, including where:

• you apply to rent a property;
• you are a tenant, landlord, buyer or seller;
• you make an enquiry about a property;
• you engage us to manage or sell a property;
• you supply goods or services to us; or
• you apply for employment with us.

We collect and use personal information for purposes including:

• assessing tenancy applications;
• verifying identity;
• conducting reference, credit or tenancy database checks;
• preparing and managing tenancy agreements;
• facilitating property sales and purchases;
• communicating with tenants, landlords, buyers and sellers;
• managing repairs, maintenance and inspections;
• complying with legal and regulatory obligations; and
• operating and improving our business, including seeking feedback and reviews.

How we collect personal information

We may collect personal information:

• directly from you in person, by telephone, by email, through our website, or via online application platforms;
• from tenancy application platforms or identity verification services;
• from referees, employers, previous landlords or agents;
• from tenancy databases and credit reporting bodies; and
• from other parties involved in a property transaction, such as agents, brokers, lawyers or government bodies.

Where it is considered unreasonable or impractical to collect information directly from you, we may collect it from third parties.

How we use personal information

We use personal information only for the primary purpose for which it was collected, or for a related purpose you would reasonably expect, including:

– assessing and managing tenancy applications;
– facilitating the sale or purchase of property;
– managing rental properties;
– communicating with you about a property or our services;
– complying with legal obligations; and
– internal business administration.

We will only use your personal information for direct marketing where you would reasonably expect us to do so and you are given an opportunity to opt out.

You may opt out of marketing communications at any time by contacting us.

Disclosure of personal information

We may disclose personal information to:

• landlords, tenants, buyers or sellers involved in a transaction;
• property owners or their representatives;
• referees, employers and previous landlords or agents;
• tenancy databases and credit reporting bodies;
• tradespeople, contractors and service providers;
• legal, accounting or other professional advisers;
• software and technology providers;
• government and regulatory authorities where required or authorised by law.

We only disclose personal information where it is reasonably necessary for our business activities or required by law.

We do not sell personal information to third parties.

We do not disclose personal information to third parties for their own marketing purposes without your consent.

Overseas disclosure

Some of our service providers or technology platforms may store or process data overseas. Where this occurs, we will take reasonable steps to ensure your personal information is handled in accordance with Australian laws.

Security of personal information

We store personal information in both paper and electronic form. We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

Data retention

We will only retain personal information for as long as it is reasonably necessary for our business or legal purposes. When we believe personal information is no longer required, we will take reasonable steps to securely destroy or permanently de-identify it.

Access and correction

You may request access to the personal information we hold about you by contacting us. We will respond to such requests within a reasonable period. We may charge a reasonable fee for providing access.

If you believe the personal information we hold about you is inaccurate, incomplete or out of date, please contact us and we will take reasonable steps to correct it.

Links to other websites

Our website may contain links to other websites. We are not responsible for the privacy practices of those websites.

Complaints and contact details

If you believe we have breached the Privacy Laws, or you have any complaint or query about how we handle personal information, please contact our Privacy Officer:

Privacy Officer
JSF Property Management Pty Ltd
PO Box 608
Albany Creek QLD 4035
Email: admin@jsfproperty.com.au
Phone: 1300 573 000

We will investigate your complaint and respond within a reasonable period. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).